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➕ Adding Devices to Orders

Learn how to add devices to orders with complete details for tracking and repair.

Adding a Device​

From the Order​

  1. Open the order
  2. Click Add Device
  3. Complete the device form
  4. Click Save

Device Form Fields​

Basic Information​

FieldDescriptionRequired
BrandApple, Samsung, Google, etc.Yes
ModeliPhone 15, Galaxy S24, etc.Yes
Device TypePhone, Tablet, Laptop, etc.Yes

Identification​

FieldDescription
Serial NumberDevice serial number
IMEIMobile device identifier (phones)
IMEI 2Second IMEI (dual SIM devices)

Appearance​

FieldDescription
ColourDevice colour
StorageStorage capacity (64GB, 256GB, etc.)
Condition GradeA/B/C/D grading

Security​

FieldDescription
PasscodeDevice lock code (if provided)
Find My StatusiCloud/Find My enabled?
Pattern LockAndroid pattern (if applicable)

Issue Details​

FieldDescription
Fault DescriptionWhat's wrong with the device
Customer NotesAny special instructions
Internal NotesStaff-only notes

Custom Device Types​

If your device type isn't listed:

  1. Go to Settings → Device Types
  2. Click Add Device Type
  3. Enter the name
  4. Save

Device Brands and Models​

Pre-Loaded Database​

RepairMinder includes a comprehensive database of:

  • Major phone brands (Apple, Samsung, Google, etc.)
  • Tablet manufacturers
  • Laptop brands
  • Gaming consoles

Adding Custom Brands​

  1. When adding a device, type a new brand name
  2. Click Create "[Brand Name]"
  3. Brand is added to your list

Adding Custom Models​

  1. Select the brand
  2. Type a new model name
  3. Click Create "[Model Name]"
  4. Model is added under that brand

Recording Accessories​

Customers often leave accessories with their device:

  1. On the device form, find Accessories
  2. Check items included:
    • Charger
    • Cable
    • Case
    • SIM Card
    • Screen Protector
    • Other (specify)
  3. Add notes for "Other" items

Tracking Return​

When returning the device, verify accessories:

  • Check off items returned
  • Note any discrepancies
  • Customer acknowledges receipt

Condition Grading​

Use consistent grading to set expectations:

GradeConditionDescription
AExcellentLike new, no visible wear
BGoodMinor scratches, fully functional
CFairNoticeable wear, works properly
DPoorSignificant damage, may have issues

Record the grade when the device arrives to protect against disputes.

Find My / iCloud Status​

Critical for Apple devices:

StatusCan You Repair?
Off✅ Yes, proceed
On - Customer Present⚠️ Ask to disable
On - Customer Not Present❌ Cannot proceed
Activation Locked❌ Cannot repair

💡 Tip: Always check Find My status before accepting an Apple device for repair.

Multiple Devices​

To add more devices to the same order:

  1. Save the first device
  2. Click Add Another Device
  3. Repeat the process

Each device is tracked independently but linked to the same order.

Editing Device Details​

After adding a device:

  1. Open the order
  2. Click on the device
  3. Click Edit
  4. Make changes
  5. Save

Removing a Device​

If a device was added incorrectly:

  1. Open the order
  2. Click on the device
  3. Click Remove Device
  4. Confirm

⚠️ This removes the device record. For devices already worked on, consider changing status instead.

Next Steps​