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♻️ Buyback Program Overview

The buyback program lets you purchase used devices from customers, track inventory, and manage resale or refurbishment.

What is Buyback?​

Buyback is when you:

  1. Purchase a used device from a customer
  2. Record the transaction
  3. Add to your inventory
  4. Refurbish and resell (or sell as-is)

Why Offer Buyback?​

💰 Additional Revenue​

Turn used devices into profit:

  • Refurbish and sell
  • Sell for parts
  • Wholesale to traders

🤝 Customer Convenience​

One-stop shop for customers:

  • Trade in when upgrading
  • Get cash for old devices
  • Convenient recycling

📦 Inventory Source​

Build stock from customer devices:

  • Known history
  • Local sourcing
  • Diverse inventory

How It Works​

Customer Brings Device → Valuation → Purchase → Inventory → Refurbish/Sell

Step by Step​

  1. Customer enquires about selling a device
  2. Valuation - Check device condition and value
  3. Quote - Offer a purchase price
  4. Purchase - Customer accepts, payment made
  5. Inventory - Device added to buyback inventory
  6. Refurbishment - Repair/clean if needed
  7. Sale - List for resale or sell wholesale

Buyback Orders​

Create a buyback order to record the purchase:

  1. Create new order
  2. Select Buyback order type
  3. Add customer as the seller
  4. Add device being purchased
  5. Enter purchase price (as negative or credit)
  6. Complete transaction

Learn more about Order Types →

Buyback Inventory​

All purchased devices appear in your buyback inventory:

  • Track device status
  • Record refurbishment work
  • Set resale prices
  • Monitor stock

Learn more about Inventory →

Device Valuation​

Get accurate valuations using:

  • Condition assessment
  • Market price lookup
  • Historical data
  • Integrated valuation tools

Learn more about Valuation →

Settings​

Configure your buyback program:

  • Default margins
  • Valuation rules
  • Condition grades
  • Payment methods

Go to Settings → Buyback to configure.

Next Steps​