👥 Clients Overview
Clients are your customers. RepairMinder maintains a database of everyone who has used your services, making it easy to track history, preferences, and contact information.
What is a Client?
A client record contains:
- Contact information (name, email, phone)
- Address details
- Social media handles
- Complete order and ticket history
- Notes and preferences
Why Manage Clients?
📞 Quick Access
When a customer calls:
- Search by phone number
- Instantly see their history
- Access previous orders and devices
📊 Customer Insights
Understand your customers:
- How often they visit
- What devices they own
- Total spend over time
📧 Communication
Stay in touch:
- Send targeted messages
- Marketing campaigns (coming soon)
- Personalised service
🔗 Order History
Every order is linked to a client:
- View all past repairs
- See previous issues
- Check payment history
Client vs. Customer
In RepairMinder:
- Client - A record in your database
- Customer - The person (links to a client record)
When creating orders or tickets, you select or create a client.
Finding Clients
Quick Search
Search across all clients by:
- Name
- Phone number
- Order reference
Client List
View and filter all clients:
- Alphabetically
- By recent activity
- By location
- By group
Client Groups
Organise clients into groups for:
- Marketing segments
- Business customers
- VIP treatment
- Trade accounts
Learn more about Client Groups →
Next Steps
- Managing Clients - Create and edit client records
- Client Groups - Organise clients into groups