📊 Dashboard & Analytics
Get real-time insights into your repair business with RepairMinder's dashboard and analytics.
Dashboard Overview
The dashboard gives you a quick snapshot of your business:
- Active orders and devices
- Today's activity
- Performance trends
- Team workload
Accessing the Dashboard
Click Dashboard in the sidebar. You may see different views:
- Personal Dashboard - Your individual performance
- Company Dashboard - Business-wide metrics
- Location Dashboard - Per-location stats (multi-location)
Key Metrics
Order Metrics
| Metric | Description |
|---|---|
| Open Orders | Orders currently in progress |
| Awaiting Device | Orders waiting for device drop-off |
| Ready for Collection | Completed, awaiting pickup |
| Completed Today | Orders finished today |
| Revenue Today | Total payments received today |
Device Metrics
| Metric | Description |
|---|---|
| Devices in Progress | Actively being repaired |
| In Diagnosis | Being assessed |
| Awaiting Parts | Waiting for parts |
| Quality Check | Verifying repairs |
Ticket Metrics
| Metric | Description |
|---|---|
| Open Tickets | Active enquiries |
| Pending Response | Waiting for customer |
| Unassigned | Not yet assigned |
| Response Rate | Average reply time |
Live Comparison
Compare today's performance to:
- Yesterday
- Same day last week
- Same day last month
- Same day last year
See trends at a glance:
- 📈 Up from comparison
- 📉 Down from comparison
- ➡️ No change
Charts and Visualisation
Order Status Breakdown
Pie chart showing orders by status:
- Awaiting Device
- In Progress
- Ready
- Collected
Daily Activity
Line chart showing:
- Orders created per day
- Orders completed per day
- Revenue per day
Device Category Mix
What types of devices are you repairing?
- Phones
- Tablets
- Laptops
- Gaming consoles
- Other
Booking Heatmap
When do customers book?
- Time of day patterns
- Day of week patterns
- Identify peak times
Filtering Dashboard Data
Filter metrics by:
- Date range - Custom period
- Location - Specific store
- Team member - Individual staff
- Order type - Repair, service, sale
Team Performance
View team-level metrics:
- Devices per technician
- Average repair time
- Completion rates
- Customer ratings
Exporting Dashboard Data
Export dashboard data for external analysis:
- Click Export on any widget
- Choose format (CSV, Excel)
- Download
Setting Up Widgets
Customise your dashboard view:
- Click Customise
- Add/remove widgets
- Drag to reorder
- Save layout
Next Steps
- VAT Reports - VAT margin scheme reporting
- Performance - Daily performance reports
- Profit & Loss - Financial tracking